10 Orders
  • Q [Orders/Payments] Why do the products shown vary by shipping location?

    Products that are restricted prohibited by each region cannot be purchased, so only a list of products that can be purchased is shown when selecting a shipping location. 

  • Q [Exchange/Returns] Is exchange/return possible?

    Sorry, but exchanges/returns using  G.AZA Mall are not possible.

     

    Checking the checkbox at the order/payment stage can be considered as consent for this content. ​  ​ 

  • Q [Shipping] Why is my delivery being delayed?
    The reasons for delayed deliveries are as follows.

    1. Delays due to seller’s circumstances: Delay in stock supply, delay in product release schedule, seller’s days off etc.
    2. Delays due to domestic courier circumstances: Weather, surge in volume, loss/damage during shipping within Korea
    3. Distribution center: Products unavailable to be stock to distribution center due to loss, damage or omission of some items
    4. Customs inspection


    Please contact the customer center for reasons of delay 1 to 3, occurring before transfer to air freight. The specific reasons for delivery delays due to customs inspections after air freight are provided by the respective customs authorities. We ask for your kind understanding.​
  • Q [Shipping] How long does it take for the goods to be delivered after payment?
    International shipping procedures are as follows. Please refer to the information below for the expected days taken for each stage.
    As shipping may be delayed due to issues that may arise in any stage, please place your orders in advance.

    1. [Shipping within Korea]
    - Domestic shipping completed within three business days from the date of payment completion.
    - Goods shipped for international shipping in 1-2 days after all products enter the distribution center

    * As goods from multiple sellers are packaged together at the G.AZA distribution center for international shipping, the time of warehousing is delayed if the delivery of even a single item in the total order is delayed.

    2. [Shipping from Korea to Destination countries]
    - Goods shipped by air within 2 days from the date of transfer to express couriers
    - Average of 5~7 days taken for shipping to customer's requested final destination after customs inspection within delivery region

     * As time taken for customs inspections and delivery/shipping processes differ by region and country, the final delivery date may vary by region.​
  • Q [Shipping] Why does the status keep showing as Customs clearance?

    Shipments may be delayed due to customs reasons in the country, which will remain "Customs clearance". Customs clearance issues may arise, when the customers don't fulfill the customs duties or comply with local import regulations and so on. For these reasons local customs will directly contact you.

     

    If cusoms can not contact you, it may result in delivery delay for a long time, and in some cases customs make your items return to Korea without further notice.

     

    For fast customs clearance, please make sure to purchase according to the import regulations of your country. If the shipping status of items stays in the process of "customs clearance" for a long time, please contact customs directly.​ 

  • Q [Shipping] The order was delivered with some products missing. (Loss or cancellation)

    1. Loss of goods

    In the event that goods are confirmed as missing, compensation will be provided by the responsible party, either the seller or GAZA.

     

    2. Order cancellation

    If an order exceeds the limit for delivery in size or volume and the customer cannot be contacted for one week, products will be canceled in the order of lowest priced products first, and the delivery process will proceed. We kindly ask for your understanding, as this policy is implemented to ensure prompt and secure delivery.​ 

  • Q [Returns/Refunds] What happens in the case of a product defect other than a simple change of mind?

    Sorry for the inconvenience, please use G.AZA Mall's 1:1 Counseling inquiries.

     

    1. Please submit within 7 days of delivery completion.

    2. Log-in G.AZA Mall > Customer Center > 1:1 Counseling inquiries.

    3. Please write and attach the image of the defective product and send it back if you submit it.

    *In particular, please take a photo that falls under the following two categories.

    (1) Condition of the product

    (2) Barcode and number at the bottom of the product​ 

  • Q [Orders / Payments] Is it possible to change the payment method after the payment has been completed?

    Payment method may be changed only when payment status is ‘Pending payment’ and cannot be changed when the status is ‘Complete payment’. If you wish to change the payment method, you have to cancel it and make another payment. 

  • Q [Returns/Refunds] My refund total is incorrect. What do I do?

    Refunds for any items or orders may differ from the expected due to discounts and promotions received when placing the order. 

    The refunded amount reflects what was actually charged after all discounts were applied.

     

    Refund totals may differ due to daily currency rates.

     

    Please note that we do not offer price adjustments with refunds or credits for the price differences.​ 

  • Q [Orders / Payments]Can I select multiple addresses for one order?

    Unfortunately, we do not support shipping to multiple addresses for a single order. Our system does not allow splitting and shipping orders separately, so you can only select one address per order. If you wish to send items to different addresses, you will need to place separate orders for each address. 

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