Shipping Summary
Precautions Before Placing an Order
Due to the impact of COVID-19, there have been delays or temporary suspensions of shipments to certain countries. Please be aware that if a delivery fails due to reasons such as an insufficient address, missing postal code, or incomplete recipient information, the parcel might be returned or discarded.
In the event that a parcel is discarded or returned due to the customer's error, a refund cannot be processed.
Before proceeding with checkout, kindly review your delivery details carefully and remain accessible to calls from the shipping company for verification.
For cases involving claims related to returned parcels due to reasons like insufficient address or unclaimed parcels, these claims can only be processed for deliveries completed within a month.
Notifications regarding customs taxes from the shipping company may or may not be sent to the recipient. Thus, not receiving such notifications cannot be used as grounds for a refund related to returned parcels.
Please stay updated with the tracking information. If there are delays in customs clearance, promptly contact the local customs authorities and initiate the necessary steps to claim your parcel.
International Shipping Fees
Shipping fees are determined based on the destination and the weight of the ordered products. You can view the shipping fee on the order payment page.
Check Your Order Status
Upon the readiness of your order for shipment, you will receive a confirmation email. This email will provide shipping particulars, your tracking number, and links to the designated courier's website.
To track an order on 'global.atomyaza.com' navigate to My Page. To access your account details, you will need to log in.
Track Your Order
go to Tracking PageDuties and taxes for International Purchasing
When receiving an international shipment, the recipient might incur customs duties, which are imposed upon the arrival of the shipment in the recipient's country.
Any supplementary fees related to import clearance are the responsibility of the recipient. Atomy Korea lacks authority over these charges and is unable to foresee their precise amount.
Customs regulations diverge considerably; it's advisable to reach out to your local customs bureau for detailed information.
International Shipping Process
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Payment & Shipping to Intl. Logistict Center
- The sales date is set as the same date as the payment date.
- Only VISA / Master / JCB / UnionPay /AMEX cards issued overseas are accepted.
- You can only cancel an order at the "Payment Complete" stage, and cancellation is not possible after the "Delivery Preparation" stage.
- The sales date is based on the Korean date, and if the Korean date falls on a Sunday, the sales date is set as the preceding Saturday.
- There is a purchase amount limit of KRW 200,000~400,000 won per order, but this amount is the product price excluding shipping costs.
* The purchase amount varies by country, so please check the notice for details. - Depending on the volume and weight of the ordered products, the order might fail if it needs to be divided into two or more boxes.
- In such cases, please place separate orders for the products.
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Incoming To Intl. Logistics center
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Packing For International Shipping
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Export Declaration& Air freight pending
- Please allow 1-2 business days for your order to be processed and prepared for shipment.
- Packages are not dispatched from our logistics center on weekends or Korean holidays.
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International Shipping (Air)
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Customs clearance
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Shipping in local
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Completed
- You will be able to track the shipment and access information via the My Orders page.
- Depending on the shipping area, the international logistics company will vary.
- As per the logistics company's policy, the package will be delivered without requiring a signature.
- In case the recipient is not present, the package will be placed in the recipient’s mailbox.
- The postal service does not assume any responsibility for missing packages after delivery.
Select your Shipping location
The products available to purchase might differ according to the delivery area.
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