Japan - https://www.customs.go.jp/
Taiwan - https://web.customs.gov.tw/
Singapore - https://www.customs.gov.sg/businesses/importing-goods/quick-guide-for-importers
Malaysia - http://www.customs.gov.my/
Hong Kong - http://www.customs.gov.hk/en/cargo_clearance/index.html
Mongolia - https://customs.gov.mn/
USA - http://www.cbp.gov/trade/basic-import-export
http://www.cbp.gov/xp/cgov/toolbox/forms
Canada - www.cbsa-asfc.gc.ca
UK - https://www.gov.uk/government/organisations/hm-revenue-customs
Germany - www.zoll.de
France - https://www.douane.gouv.fr/
Italy - https://www.adm.gov.it/portale/
Switzerland - https://www.ezv.admin.ch/ezv/en/home.html
Australia - https://www.abf.gov.au/
New Zealand - https://www.customs.govt.nz/​

Shipping cost is automatically calculated and displayed based on product weight and regional unit price.
AtomyAZA pays separately for agency fees, international airline fuel surcharges, and export customs fees incurred at G.AZA Mall.
However, it can generate additional import clearance costs for shipping purposes arrival area must be paid by the goods recipient.

1. User's own mistake (incorrect address, information) _ Non-compensatory user responsibility​​
2. Damage or loss during delivery _ If proof is possible, the logistics company will process insurance.

Currently, there are a total of 11 countries in the first service opened, and the regions are exposed when you log in to the site.
(As of August 8, 2023 service opening date)​
☞Asia (5) Hong Kong, Japan, Malaysia, Mongolia, Taiwan
☞America (2) USA, Canada
☞Europe (2) Switzerland, UK
☞Oceania (2) Australia, New Zealand

After the export customs declaration is completed, an 'invoice number' is issued to enable tracking of the shipment. If the invoice number has been issued, a Delivery Tracking button is created in the status of the order history.

Please check the message left by the logistics company to the member (e-mail, text message, note, etc.), and contact the customer center of the shipping company to check.

Change of shipping address can only be changed in the status of "Payment completed" in "Same Shipping Location".
Please note that changes cannot be made when the export declaration is "Delivery preparation"!
In "Payment Completed" status,
you can “change delivery address” in Log-in > My Page > Order/Shipping.

Sorry, but that's not possible. Only one shipping address can be entered per order number.

Options cannot be changed after placing an order. Please order again after canceling the order.

We are sorry, but partial cancellation is not possible. Please order again after canceling all.

G.AZA Mall, only credit cards issued overseas - VISA/MASTER/JCB/UNIONPAY/AMEX payment are accepted.

*Credit cards issued in Korea are not accepted​

First of all, we apologize that you were charged even though your order was cancelled.

In the case of credit card cancellation, depending on the card company, it may take 7 to 10 business days.

Currently, our system confirms that the cancellation process has been completed, so please check whether the credit card has been canceled through the credit card company even if it is troublesome.

Please note that if the card payment has already been withdrawn, it may be partially refunded or deducted from the next month's card payment according to the card company's policy.​

G.AZA Mall only accepts one-time payment.

There is a purchase amount limit of KRW 200,000~400,000 won per order, but this amount is the product price excluding shipping costs.
* The purchase amount varies by country, so please check the notice for details.

Payment is possible if the total of the ordered product and shipping cost exceeds KRW400,000.​

It is possible to place an order multiple times a day, but additional import customs fees may increase after arriving at the shipping destination. We recommend that you place your order at least 3 to 7 days in advance.

In case of payment error, please check the action method through the link below.

[English]
https://pgdownload.uplus.co.kr/banner/errguide/pc_errorguide_EN.html

[Japanese]
https://pgdownload.uplus.co.kr/banner/errguide/pc_errorguide_JP.html

And for other errors, please contact 1:1 QnA board.

If you take a screenshot and upload it along with the name of the browser you are using at the time of payment, you can check it more quickly.

Sorry, but exchanges/returns using G.AZA Mall are not possible.

Checking the checkbox at the order/payment stage can be considered as consent for this content. ​

Sorry for the inconvenience, please use G.AZA Mall's 1:1 Counseling inquiries.

1. Please submit within 7 days of delivery completion.
2. Log-in G.AZA Mall > Customer Center > 1:1 Counseling inquiries.
3. Please write and attach the image of the defective product and send it back if you submit it.

*In particular, please take a photo that falls under the following two categories.

(1) Condition of the product
(2) Barcode and number at the bottom of the product

The order/payment and sales date designation at G.AZA Mall are all based on the 'Korean date and time'.​

Cancellation of sales is possible until 7:00 a.m. the next day from the date of order in Korea.

However, once export declaration has started, cancellation is not possible.

It is not possible to specify the sales date at G.AZA Mall. The purchase date is designated as the sales date and cannot be changed by the manual or by the manager.

1. G.AZA Mall, the sales date is based on the Korean date/time of payment.

2. When purchased on Sunday(KST), the sales date is designated as 'Saturday', which is the day before.​

1. Global AZA Mall login unavailable : CN, IN, SG, KR
2. Global AZA Mall login and purchase available, but PV accumulation unavailable : RU, VN, UK, KZ, KG, UZ, AU, NZ
3. Global AZA Mall login and PV accumulation available : All corporations except for those listed in 1 and 2.

Please note that this information is subject to change, and it is always recommended to refer to the latest announcements and updates for accurate and up-to-date information.

1. Select Shipping Location > Log-in > Find my ID/Password > Go to the member ID/PASS search page of each regional office.

2. The ID/PASS search is different for each member affiliation.
Atomy members operated by corporations - Find ID/password on each corporation website
Global integrated member (Atomy member not established as a corporation - https://join.atomy.com/login/findAccount

Products that are restricted prohibited by each region cannot be purchased, so only a list of products that can be purchased is shown when selecting a shipping location. 

Sorry, but exchanges/returns using  G.AZA Mall are not possible.

 

Checking the checkbox at the order/payment stage can be considered as consent for this content. ​  ​ 

The reasons for delayed deliveries are as follows.Please contact the customer center for reasons of delay 1 to 3, occurring before transfer to air freight. The specific reasons for delivery delays due to customs inspections after air freight are provided by the respective customs authorities. We ask for your kind understanding.​

International shipping procedures are as follows. Please refer to the information below for the expected days taken for each stage. * As time taken for customs inspections and delivery/shipping processes differ by region and country, the final delivery date may vary by region.​

Shipments may be delayed due to customs reasons in the country, which will remain "Customs clearance". Customs clearance issues may arise, when the customers don't fulfill the customs duties or comply with local import regulations and so on. For these reasons local customs will directly contact you.

 

If cusoms can not contact you, it may result in delivery delay for a long time, and in some cases customs make your items return to Korea without further notice.

 

For fast customs clearance, please make sure to purchase according to the import regulations of your country. If the shipping status of items stays in the process of "customs clearance" for a long time, please contact customs directly.​ 

1. Loss of goods

In the event that goods are confirmed as missing, compensation will be provided by the responsible party, either the seller or GAZA.

 

2. Order cancellation

If an order exceeds the limit for delivery in size or volume and the customer cannot be contacted for one week, products will be canceled in the order of lowest priced products first, and the delivery process will proceed. We kindly ask for your understanding, as this policy is implemented to ensure prompt and secure delivery.​ 

Sorry for the inconvenience, please use G.AZA Mall's 1:1 Counseling inquiries.

 

1. Please submit within 7 days of delivery completion.

2. Log-in G.AZA Mall > Customer Center > 1:1 Counseling inquiries.

3. Please write and attach the image of the defective product and send it back if you submit it.

*In particular, please take a photo that falls under the following two categories.

(1) Condition of the product

(2) Barcode and number at the bottom of the product​ 

Payment method may be changed only when payment status is ‘Pending payment’ and cannot be changed when the status is ‘Complete payment’. If you wish to change the payment method, you have to cancel it and make another payment. 

Refunds for any items or orders may differ from the expected due to discounts and promotions received when placing the order. 

The refunded amount reflects what was actually charged after all discounts were applied.

 

Refund totals may differ due to daily currency rates.

 

Please note that we do not offer price adjustments with refunds or credits for the price differences.​ 

Unfortunately, we do not support shipping to multiple addresses for a single order. Our system does not allow splitting and shipping orders separately, so you can only select one address per order. If you wish to send items to different addresses, you will need to place separate orders for each address.