Products that are restricted prohibited by each region cannot be purchased, so only a list of products that can be purchased is shown when selecting a shipping location. 

Sorry, but exchanges/returns using  G.AZA Mall are not possible.

 

Checking the checkbox at the order/payment stage can be considered as consent for this content. ​  ​ 

The reasons for delayed deliveries are as follows.Please contact the customer center for reasons of delay 1 to 3, occurring before transfer to air freight. The specific reasons for delivery delays due to customs inspections after air freight are provided by the respective customs authorities. We ask for your kind understanding.​

International shipping procedures are as follows. Please refer to the information below for the expected days taken for each stage. * As time taken for customs inspections and delivery/shipping processes differ by region and country, the final delivery date may vary by region.​

Shipments may be delayed due to customs reasons in the country, which will remain "Customs clearance". Customs clearance issues may arise, when the customers don't fulfill the customs duties or comply with local import regulations and so on. For these reasons local customs will directly contact you.

 

If cusoms can not contact you, it may result in delivery delay for a long time, and in some cases customs make your items return to Korea without further notice.

 

For fast customs clearance, please make sure to purchase according to the import regulations of your country. If the shipping status of items stays in the process of "customs clearance" for a long time, please contact customs directly.​ 

1. Loss of goods

In the event that goods are confirmed as missing, compensation will be provided by the responsible party, either the seller or GAZA.

 

2. Order cancellation

If an order exceeds the limit for delivery in size or volume and the customer cannot be contacted for one week, products will be canceled in the order of lowest priced products first, and the delivery process will proceed. We kindly ask for your understanding, as this policy is implemented to ensure prompt and secure delivery.​ 

Sorry for the inconvenience, please use G.AZA Mall's 1:1 Counseling inquiries.

 

1. Please submit within 7 days of delivery completion.

2. Log-in G.AZA Mall > Customer Center > 1:1 Counseling inquiries.

3. Please write and attach the image of the defective product and send it back if you submit it.

*In particular, please take a photo that falls under the following two categories.

(1) Condition of the product

(2) Barcode and number at the bottom of the product​ 

Payment method may be changed only when payment status is ‘Pending payment’ and cannot be changed when the status is ‘Complete payment’. If you wish to change the payment method, you have to cancel it and make another payment. 

Refunds for any items or orders may differ from the expected due to discounts and promotions received when placing the order. 

The refunded amount reflects what was actually charged after all discounts were applied.

 

Refund totals may differ due to daily currency rates.

 

Please note that we do not offer price adjustments with refunds or credits for the price differences.​ 

Unfortunately, we do not support shipping to multiple addresses for a single order. Our system does not allow splitting and shipping orders separately, so you can only select one address per order. If you wish to send items to different addresses, you will need to place separate orders for each address.